Art & design may not seem like a necessary item during the Covid-19 epidemic until you bear in mind the home environment and how it impacts our mental health and well-being. It is not without reason that so many people during lockdown turned to home improvements. In essence, beautifying our environments impacts are mental health and well-being. Although Parallax Art Fair's operations continue during this period, delivery times may be longer than usual.
Find the latest information and health advice by the UK Government (external link).
Help those affected by COVID-19, particularly in the area of job loss and hardship, by donating to the Salvation Army.
Yes, Parallax continues to serve customers.
As the Coronavirus has spread, we’ve seen an increase in people shopping online. As a result, estimated delivery times for some items may be longer than usual at the moment. If you are unsure about your order, you can always check its status by using the "Where is My Order" form in Your Orders or by logging into your account.
Yes, you can continue to return items. To start a return, go to the Returns and Exchanges tab.
According to the WHO (external link), “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information pages of the UK Government (external link) and the Oxford University's Centre for Evidence-based Medicine (external link).
Yes. Our delivery associates and partners have been advised to reduce contact with customers, this may include placing packages at the customer’s doorstep and stepping back. If an ID check is required, the driver will complete the check at a distance. You can also choose a safe place location where the driver can leave your package if you can’t answer the door.
In order to protect customers and their neighbours, we will only deliver parcels to neighbours when asked to do so by our customers. Please ask your chosen neighbour to confirm they are comfortable accepting parcels on your behalf before asking us to deliver to your neighbour. We will be unable to deliver to your neighbour in cases of local lockdown.
Yes, we are still delivering large and bulky items. Customers are responsible for moving the item from their front door to their desired location within their property.
We have implemented proactive measures to protect employees including increased cleaning, maintaining social distance, and adding distance between drivers and customers when making deliveries.
Donations to the Salvation Army can be made by clicking here (external link).